Microsoft’s Response to Its Major Outage Is the 1 Thing No Company Should Ever Do

On Monday, Microsoft suffered a widespread outage that affected Outlook and Teams. Reports started appearing early Monday morning, and escalated throughout the day as more people showed up at work. It’s not entirely clear how many people were affected but there are more than 400 million Outlook users, according to Microsoft. The company acknowledged the outage, though it stopped short of explaining what happened.

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