Partners Feel ‘Betrayed,’ ‘Taken Aback’ By Microsoft’s Direct Calls To Customers

A California MSP learned a lesson years ago when a software vendor tried to go direct with his end users. So when Microsoft demanded contact information for his customers, he gave them an email address that went directly to him instead. Earlier this week that email account, which was set up about 18 months ago in the hopes that it would not be used, received a message from a Microsoft business development specialist offering his customer “free training.” “That’s exactly what I would do if I was trying to steal someone else’s business,” said the MSP, who asked not to be named because he fears retribution from Microsoft for speaking out. “It’s just wrong. It’s just wrong. Plain and simple.”